Thursday 02 May 2019 | Edgbaston Cricket Ground, Birmingham | Host: SunGard AS
The Resilience Roadshow promised to explore essential factors in how resilient your business can be. One of those included resilient leadership.
Excitedly I arrived at the Edgbaston cricket grounds , walked up to the fourth floor press office (fancy I know), collected my badge , greeted by some friendly faces , good coffee , sat down and it began. Scroll down for pictures!
We played ‘THE BOARD GAME’ it was awesome. An interactive scenario using real time voting which really engaged me and the rest of the group. This is what made this resilience roadshow one of the better event’s I have been to. Why? Because it’s interactive, intimate and lots of real life examples. NO HARD SELLING, just half a day to learn, discuss and be inspired.
3 Key Takeaways of the day:
1. Situational Awareness is Key -this overcomes barriers and is essential for resilient leadership
2. Solid Foundation is required -This sounds obvious but plan , plan plan. But remember to also plan for going off-piste . Meaning, allowing yourself the ability to think outside the box. (Flexibility)
3. Worst Case Thinking-. right at the start of your planning, during the incident and after. Thinking of worst case always ensures our situational awareness is better which enables you to assess the risks earlier.
During the morning we reflected on Resilience Etymology.
In 80BC Cicero defined it as re-bounding of words or objects (so it is clear that this is not really a new word! - more on that in another post)
Key thoughts to note are:
Resilience takes place at multiple levels
1.Individual
2. Group
3. Organisation
Resilience in theory is the
SKILL, WILL AND GRIT to succeed !! (Love this!)
But, the question is where do you start? In an organisation its about the
1.Strategy- e.g. the Strategic resilience (CMT, Comms/PR , Awareness)
2. Processes e.g. Operational resilience ( BCM , Security , Emergency Planning )
3. Systems e.g. Technological resilience (Info Security, IT/DR)
What makes a resilient leader?
Situational Awareness. - This is the bedrock of a good decision making as quoted by Tom Holloway.
Obverse – in a crisis, 80% of the information you get will be wrong. ,You just don’t know when and in what order. This goes back to shared awareness leading to shared recognition!
Orientate –organise, organise, organise
Decision - symbolic direction and guidance
Action – get the job done and co-operate
At the action stage, we tend to then stop, and the key to this is going back around the circle and to observe again..
The challenges to situation awareness ?
For physical incidents it is obvious, but for those intangibles, e.g. Cyber, - the frequently disparate and conflicting how do we overcome these? Let’s also not forget all the information collecting, cognitive biases and collaboration efforts required. It takes time.
You will have to attend the roadshow for more information but it's one to go to!
We had a tour of the grounds later including the changing rooms! Don't worry, being the only female there taking the tour our lovely guide checked there were no players in the rooms. ;-)
until next time..