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Chaos at Walkabout: Bad BC Planning


My friend told me she had her Christmas party last Thursday and it was a night to remember!!

Naturally I was excited to hear all about it and more interested in what fancy food was eaten. Come Friday , we decided to skip cocktails and indulge in amazing Vietnamese Food as she began to unravel the story of a very interesting night.

The team had reserved a 'VIP' area in a  bar where they would have exclusive access to a bar and a personal server. A long day of meetings and being stuck in traffic for over an hour they all finally arrived to Walkabout.

  • The VIP section was just a bunch of tables joined together which 'looked like a police investigation scene';

  • The private bar area was closed due to a member of staff not turning up;

  • The team had to wait 50 minutes at the bar to order their food;

  • Finally when my friend got to the bar, she was greeted by an untrained new employee who couldn't figure out how to select starters from mains;

  • The kitchen couldn't cope with orders and food was coming out raw. (A customer sent an uncooked burger back 3 times);

  • The Starters were arriving at the same time as the main meals;and,

Finally when the food arrived , eager to dig in , guess what happened?


A BLACKOUT.


  • The whole street had been affected.

  • Everyone evacuated in the dark.

  • There was no process for this to happen.

  • People were tripping over chairs and tables with utter chaos. 

  • It was raining heavily outside.

  • There were several security issues with this whole chaos process.

  • Too many people outside not knowing what to do etc.


What happened after? 


  • No one got to eat.

  • All tabs behind the bar were lost.

  • The failure in power meant all orders were lost so they couldn't track anything.

  • The team lost their cash behind the bar.

  • Most importantly, no one got to eat their food they paid for.


Hearing all the above, I sat there in utter shock and slight humour when we both blurted out that the chaos at walkabout was a great example of bad BC planning.

 Glad I wasn't there. :)


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