Chaos at Walkabout: Bad BC Planning
My friend told me she had her Christmas party last Thursday and it was a night to remember!!
Naturally I was excited to hear all about it and more interested in what fancy food was eaten. Come Friday , we decided to skip cocktails and indulge in amazing Vietnamese Food as she began to unravel the story of a very interesting night.
The team had reserved a 'VIP' area in a bar where they would have exclusive access to a bar and a personal server. A long day of meetings and being stuck in traffic for over an hour they all finally arrived to Walkabout.
The VIP section was just a bunch of tables joined together which 'looked like a police investigation scene';
The private bar area was closed due to a member of staff not turning up;
The team had to wait 50 minutes at the bar to order their food;
Finally when my friend got to the bar, she was greeted by an untrained new employee who couldn't figure out how to select starters from mains;
The kitchen couldn't cope with orders and food was coming out raw. (A customer sent an uncooked burger back 3 times);
The Starters were arriving at the same time as the main meals;and,
Finally when the food arrived , eager to dig in , guess what happened?
The whole street had been affected.
Everyone evacuated in the dark.
There was no process for this to happen.
People were tripping over chairs and tables with utter chaos.
It was raining heavily outside.
There were several security issues with this whole chaos process.
Too many people outside not knowing what to do etc.
What happened after?
No one got to eat.
All tabs behind the bar were lost.
The failure in power meant all orders were lost so they couldn't track anything.
The team lost their cash behind the bar.
Most importantly, no one got to eat their food they paid for.
Hearing all the above, I sat there in utter shock and slight humour when we both blurted out that the chaos at walkabout was a great example of bad BC planning.
Glad I wasn't there. :)