Chaos at Walkabout: Bad BC Planning

My friend told me she had her Christmas party last Thursday and it was a night to remember!!

Naturally I was excited to hear all about it and more interested in what fancy food was eaten. Come Friday , we decided to skip cocktails and indulge in amazing Vietnamese Food as she began to unravel the story of a very interesting night.

The team had reserved a 'VIP' area in a  bar where they would have exclusive access to a bar and a personal server. A long day of meetings and being stuck in traffic for over an hour they all finally arrived to Walkabout.

• The VIP section was just a bunch of tables joined together which 'looked like a police investigation scene';

• The private bar area was closed due to a member of staff not turning up;

• The team had to wait 50 minutes at the bar to order their food;

• Finally when my friend got to the bar, she was greeted by an untrained new employee who couldn't figure out how to select starters from mains;

• The kitchen couldn't cope with orders and food was coming out raw. (A customer sent an uncooked burger back 3 times);

• The Starters were arriving at the same time as the main meals;and,

Finally when the food arrived , eager to dig in , guess what happened?

A BLACKOUT.

• The whole street had been affected.

• Everyone evacuated in the dark.

• There was no process for this to happen.

• People were tripping over chairs and tables with utter chaos. 

• It was raining heavily outside.

• There were several security issues with this whole chaos process.

• Too many people outside not knowing what to do etc.

What happened after? 

• No one got to eat.

• All tabs behind the bar were lost.

• The failure in power meant all orders were lost so they couldn't track anything.

• The team lost their cash behind the bar.

• Most importantly, no one got to eat their food they paid for.

Hearing all the above, I sat there in utter shock and slight humour when we both blurted out that the chaos at walkabout was a great example of bad BC planning.

 Glad I wasn't there. :)